Privacy Policy
Last updated: 1 July 2026
Larkwell Home respects your privacy. This policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have. We act as a data controller for the data described below.
Information we collect
- Order & delivery details: the name, email, billing address and shipping address you provide at checkout.
- Payment data: handled directly by Stripe. We receive only metadata such as card brand, last four digits and country — never full card numbers.
- Support communications: messages you send us and our replies, retained for support and audit purposes.
- Usage data: anonymised analytics about pages and products viewed, used to improve the shop.
How we use it
- To process, pack and ship your orders.
- To send order confirmations, dispatch notices and tracking.
- To handle returns, refunds and customer support.
- To improve our products, range and website.
- To meet our legal, accounting and tax obligations.
Security
All transactions are encrypted with 256-bit TLS. Payments are processed by Stripe under their PCI-DSS Level 1 certification. Order data is stored in EU-region databases with role-based access controls.
Third-party processors
- Stripe: payment processing (privacy policy).
- Delivery couriers: we share your name and shipping address with our carriers solely to deliver your order.
- Email delivery: a transactional email provider for order confirmations and support.
- Analytics: privacy-friendly, IP-anonymised analytics for site improvement.
We do not sell or rent personal information. We share data with third parties only as necessary to deliver the products you purchase.
Your rights
Under UK GDPR and EU GDPR you have the right to access, correct, delete, restrict or port your personal data, and to object to processing. To exercise these rights, contact us at the email below.
Contact
For privacy enquiries: ecomjjsupport@gmail.com or call +19295315752.